FAQ

What is your return policy?
You can return items within 30 days of receiving them.

Return shipping is usually the customer’s responsibility, unless the item is damaged or incorrect. In that case, we will cover the shipping costs.

Once we receive your return, please allow up to 5 days for your refund to be processed and credited back to your account.

How do I return an item?
Email our customer service at info@grant-london.com to get a return number and instructions. Return shipping costs are normally the customer’s responsibility unless the item is defective or we made a mistake.

What are your delivery costs?
All orders within the UK are delivered free of charge.

Do you ship internationally?
Currently, we only ship within the UK.

How can I track my order?
After your order has been shipped, you’ll receive an email with a tracking number to follow your package.

Which payment methods do you accept?
We accept:

• Credit and debit cards: Visa, Mastercard, American Express, Maestro

• Mobile payments: Apple Pay, Google Pay, Shop Pay